CASE STUDY - In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
Posted: July 28, 2008 | Published: July 25, 2008


Topics:  Call Center Management | Call Center Services | Call Centers | Customer Service | Help Desk Management | ITIL | Medical Records Management | Medical Software | Metrics | Workflow Software

WHITE PAPER - State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort.
Posted: July 9, 2008 | Published: January 1, 2007


Topics:  Communications Systems | Content Management Services | Financial Management | Medical Records Management | Medical Software | Standards | State Governments

WHITE PAPER - This paper is one of a series outlining the challenges healthcare providers face in information technology (IT), and the best practices for meeting those challenges.
Posted: June 30, 2008 | Published: November 1, 2007


Topics:  Health Care Industry | Medical Records Management | Medical Software | Regulatory Compliance | Security Management

WHITE PAPER - This Series for Health Care discusses the challenges that healthcare providers face in information technology--and the best practices for meeting those challenges. This paper, in particular, focuses on critical infrastructure security.
Posted: June 30, 2008 | Published: November 1, 2007


Topics:  Endpoint Security | Health Care Industry | HIPAA | Medical Records Management | Medical Software | Regulatory Compliance

WHITE PAPER - This paper outlines best practices for coping with a healthcare provider's electronic message volume and for meeting litigation requirements under the new rules governing e-discovery.
Posted: June 30, 2008 | Published: November 1, 2007


Topics:  Email Archiving | Email Management Software | Email Security Policies | HIPAA | HIPAA Compliance | Medical Records Management | Medical Software

CASE STUDY - William W. Crone, MD, PC is a full-service medical practice, specializing in Obstetrics & Gynecology. They selected NueMD??????????????s practice management system which has helped them conduct business more efficiently.
Posted: June 12, 2008 | Published: June 1, 2008


Topics:  HIPAA | Human Resources Management | Medical Records Management | Medical Software | ROI | TCO | Time and Attendance Software

CASE STUDY - When Eye-Care 20/20 needed a new practice management system to address various computer and management concerns, they selected NueMD, an Internet-based solution which provide them with immediate results.
Posted: June 12, 2008 | Published: June 1, 2008


Topics:  Disaster Planning | Medical Records Management | Medical Software | Staffing | TCO

CASE STUDY - Because Mid-Vermont's software was not meeting their client expectations they deployed NueMD, an Internet-based practice management solution, resulting in substantial savings in time and money.
Posted: June 12, 2008 | Published: June 12, 2008


Topics:  Billing Systems | Financial Statements | Insurance Industry | Medical Records Management | Medical Software | Time and Attendance Software | Time Management Software

WHITE PAPER - Discharge delays create many patient flow constraints which negatively impacts patient satisfaction, safety, hospital capacity, & financial performance. This paper proposes a Patient Flow Logistics Coordination Model to address these...
Posted: May 8, 2008 | Published: January 1, 2008


Topics:  Healthcare Industry | Medical Records Management | Medical Software

WHITE PAPER - This white paper is for hospital decision-makers and those who are evaluating patient flow and capacity management technologies. It examines the challenges healthcare organizations are facing in managing patient throughput and capacity.
Posted: May 7, 2008 | Published: January 1, 2006


Topics:  Business Activity Monitoring | Capacity Management | Healthcare Industry | Medical Records Management | Medical Software

WHITE PAPER - StatCom's 2007 National Survey on Patient Throughput & Capacity Challenges captures the opinions of U.S. healthcare execs regarding patient flow throughput, bed occupancy & length of stay.
Posted: May 7, 2008 | Published: May 7, 2008


Topics:  Healthcare Industry | Medical Records Management | Medical Software

CASE STUDY - The California Transplant Donor Network (CTDN) needed a wireless solution that would do it all: phone, SMS text messaging, Internet, calendar, document reading and access to up-to-date medical references. They chose a blackberry solution.
Posted: April 8, 2008 | Published: January 1, 2007


Topics:  Handheld Devices | Health Care Industry | Medical Software | Mobile Device Management | Mobile Workers | Wireless Computing | Wireless Security

PRODUCT LITERATURE - FACTS® CLAIMS & ENCOUNTERS™ is a fully automated, real-time processing system for complete, online adjudication of medical, dental, vision, prescription drug, disability and COBRA claims and encounters.
Posted: April 2, 2008 | Published: January 1, 2001


Topics:  Cost Management | Customer Service | Data Management | Insurance Applications Software | Insurance Industry | Medical Records Management | Medical Software | System Security

WHITE PAPER - This white paper presents a guideline to help you select an ERP system for your FDA validation. Explore a five phase software acquisition life cycle model to help you accomplish these objectives as efficiently as possible.
Posted: March 14, 2008 | Published: March 12, 2008


Topics:  Application Life-Cycle Management | ERP | FDA | FDA Compliance | Food and Beverage Industry | Manufacturing | Manufacturing Industry | Manufacturing Software | Manufacturing Systems | Medical Software | Pharmaceutical Industry | SAP (Product) | Software Implementation | Software Selection | Vendor Selection

WHITE PAPER - When researching the cost-benefit of medical billing solutions it is easy to determine that AdvancedMD's Web-based solution makes the most financial sense.
Posted: February 13, 2008 | Published: March 1, 2007


Topics:  Computer Hardware | Computer Software | Data Storage | Medical Industry | Medical Software