PODCAST - UC is not a product or system, but rather a way of envisioning how communications works within an enterprise to support its business goals.
Posted: November 24, 2008 | Premiered: November 23, 2008


Topics:  Call Center Management | Contact Center Services | Customer Support Software | Instant Messaging Software | Unified Messaging Systems

VIDEO - Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
Posted: September 22, 2008 | Premiered: September 19, 2008


Topics:  Business Communications | Call Center Management | Contact Center Services | Customer Support Software | Instant Messaging Software | Unified Messaging Systems

WHITE PAPER - This paper discusses the opportunities created by the use of IM, as well as some risks that must be managed in order for it to become a widely accepted business communications tool.
Posted: October 28, 2005 | Published: October 24, 2005


Topics:  Best Practices | Dashboards | Data Encryption | Instant Messaging | Instant Messaging Security | Instant Messaging Software | Internet Filtering | Secure Content Management Appliances | Security Policies