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	A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution sponsored by SAP America, Inc. WHITE PAPER - Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels. Posted: March 27, 2012 \| Published: March 27, 2012 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Software \| CRM \| CRM Best Practices \| CRM Software \| IP Contact Centers \| IVR \| SAP (Product)

	Leveraging Outbound IVR and SMS As a Competitive Advantage: Seven Critical Success Factors sponsored by Voxeo WHITE PAPER - In this brief resource, you will discover best practices for proactive outbound communications including 7 critical success factors for leveraging these tools and gaining competitive advantage. Posted: March 22, 2012 \| Published: March 22, 2012 Topics: Communications Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| IVR \| Mobile CRM \| SMS

	MarketScope for IVR Systems and Enterprise Voice Portals sponsored by Voxeo ANALYST REPORT - This Gartner analyst report reviews top IVR products and examines the strengths and weaknesses of each. Posted: March 13, 2012 \| Published: August 9, 2011 Topics: Call Center Software \| CRM \| CRM Software \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| IVR \| Voice Communications Software

	9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider sponsored by Voxeo WHITE PAPER - This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider. Posted: March 13, 2012 \| Published: March 13, 2012 Topics: Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR \| Voice Communications Software

	Adapt your contact center for increased customer satisfaction sponsored by inContact VIDEO - This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. Posted: January 20, 2012 \| Premiered: January 20, 2012 Topics: Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| IVR

	Top 5 Ways to Make IVR Work For You and Your Customers sponsored by inContact WHITE PAPER - This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. Posted: January 20, 2012 \| Published: January 18, 2012 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| IVR

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