WHITE PAPER - This white paper takes a closer look at HP CloudSystem, a comprehensive, integrated technology system that enables enterprises to build, manage, and consume services across all cloud environments. Discover the three easy steps you should take to provide a solid foundation for your data center.
Posted: January 25, 2012 | Published: January 25, 2012


Topics:  Cloud Computing | Cloud Management | Data Center Infrastructure Efficiency | Data Center Management | Infrastructure Management | IT Infrastructure | IT Services

VIDEOCAST - In this videocast, learn how to achieve advanced application and infrastructure monitoring to ensure optimal business service performance – all with the fast, low-cost deployment of a Software as a Service (SaaS) solution.
Posted: January 23, 2012 | Premiered: January 23, 2012


Topics:  Application Life-Cycle Management | Application Monitoring | Application Monitoring Software | Application Performance Management | Application Performance Management Software | Applications Management | Applications Management Software | IT Service Management | IT Services

WHITE PAPER - Mobile applications, smartphones, tablets, public cloud services, and social networking represent a new wave of technology adoption — one that significantly blurs the lines between business and personal domains. By unifying APM, IM, and SOM technologies, a successful service assurance implementation can focus an IT staff on business services.
Posted: January 20, 2012 | Published: October 1, 2011


Topics:  Application Infrastructure | Application Performance Management | Application Portfolio Management | Applications Management | IT Service Management | IT Services | Mobile Device Management

WHITE PAPER - Many of today’s organisations are trying to meet customer demands for highly scalable, high-performance services solutions while reducing overall IT costs. This white paper discusses how one IT company achieved this by building solutions for the Windows Azure platform to leverage its versatile storage and easy integration with on-premise solutions.
Posted: January 11, 2012 | Published: January 11, 2012


Topics:  Cloud Computing | Integrated Development Environments | IT Infrastructure | IT Service Management | IT Services | SQL Server | Windows Azure

EGUIDE - Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
Posted: January 9, 2012 | Published: January 6, 2012


Topics:  Asset Management Services | Help Desk Management | Help Desks | IT Service Centers | IT Service Management | IT Services | ITIL | Service Creation

WEBCAST - Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: January 5, 2012 | Premiered: September 22, 2011


Topics:  Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | IT Management | IT Management Services | IT Managers | IT Service Centers | IT Service Management | IT Services

WHITE PAPER - Access this white paper to learn how to identify server monitoring solutions that can easily adapt availability and service quality measures for a myriad of server configurations.
Posted: January 5, 2012 | Published: January 5, 2012


Topics:  IT Management | IT Management Services | IT Managers | IT Service Centers | IT Service Management | IT Services | Server Management | Server Software | Service Level Management

WHITE PAPER - While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Posted: January 4, 2012 | Published: January 4, 2012


Topics:  Business IT Alignment | Business Process Management | Business Processes | IT Service Centers | IT Service Management | IT Services | ITIL | Service Level Management

WHITE PAPER - Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: January 4, 2012 | Published: January 4, 2012


Topics:  Business IT Alignment | Business Processes | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | IT Service Management | IT Services

WHITE PAPER - Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more.
Posted: January 4, 2012 | Published: January 4, 2012


Topics:  Business IT Alignment | Cloud Computing | IT Management | IT Managers | IT Service Management | IT Services | IT Spending | Software as a Service

WHITE PAPER - This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.  
Posted: January 3, 2012 | Published: January 3, 2012


Topics:  Channel Management | CRM | IT Management | IT Services | Sales | Sales Channels

WHITE PAPER - In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.
Posted: December 23, 2011 | Published: December 23, 2011


Topics:  Change Management | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | IT Service Centers | IT Service Management | IT Services | Service Level Management

WHITE PAPER - Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3).
Posted: December 21, 2011 | Published: December 21, 2011


Topics:  Asset Management Services | Change Management | Compliance Best Practices | Compliance reporting software | Configuration Management | IT Service Management | IT Services | ITIL | Service Level Management | Service Process Optimization Software

WHITE PAPER - Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner.
Posted: December 21, 2011 | Published: December 21, 2011


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | Configuration Management | Infrastructure Management | IT Service Management | IT Services | ITIL | Service Level Management

EZINE - In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now.
Posted: December 19, 2011 | Published: December 20, 2011


Topics:  Application Development | Careers | IT Management | IT Services | Outsourcing | Software Development Tools | Web Development