WHITE PAPER - Considering outsourcing a development project, read this paper to understand the key challenges in managing outsourced product development programs, as well as what to look for in an outsourced partner.
Posted: October 19, 2008 | Published: September 4, 2008


Topics:  CMM (Capability Maturity Model) | IT Best Practices | IT Outsourcing Services | Product Development | Software Project Management

WHITE PAPER - This paper identifies key best practices with respect to the monitoring and management of SharePoint and will identify gaps and market needs that the proven set of Azaleos remote monitoring and management services can effectively bridge.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Collaboration | Groupware | IT Outsourcing Services | Microsoft Office

WEBCAST - In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
Posted: May 16, 2008 | Premiered: May 20, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry

PODCAST - Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.
Posted: May 8, 2008 | Premiered: April 28, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Online Bill Paying Services | Telecommunications Industry

WHITE PAPER - Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.
Posted: June 15, 2007 | Published: June 1, 2007


Topics:  Customer Support Software | Desktop Computer Support | IT Outsourcing Services | IT Service Management | Software as a Service | Technical Support Staff

WHITE PAPER - Using an outsourced Software as a Service (SaaS) model can improve the efficiency and performance of small and medium-sized businesses (SMBs). This paper explores the benefits of SaaS, a cost-effective approach to managing your IT infrastructure.
Posted: January 29, 2007 | Published: January 1, 2007


Topics:  Application Hosting | Application Infrastructure | Application Performance Management | Application Service Providers | Business Performance Management | Business Service Management | Computer Software Industry | Infrastructure Services | ISVs | IT Outsourcing Services | SMBs | Software as a Service | Software Licensing | Vendor Selection

JOURNAL ARTICLE - Service providers need to catch up with the e-mail archiving needs of their customers.
Posted: October 16, 2006 | Published: October 1, 2006


Topics:  Electronic Discovery | Email Archiving | IT Outsourcing Services | Regulatory Compliance

CASE STUDY - The client's decision to choose the project for Infosys to off-shore was to a large extent driven by the problem of team integration, inflexible resourcing (variable workstack) and cost reductions.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry

CASE STUDY - Infosys partnered with the client to implement critical design features on the product and for enhancing product robustness while reducing time to market for the new releases and keeping cost of ownership down.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Business Continuation Services | GPRS | IT Outsourcing Services | Offshore Outsourcing | Telecommunications Industry

CASE STUDY - One of Australia's leading telecommunications providers wished to improve its supplier arrangements in the areas of quality, cost and cycle-times.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Telecommunications Industry | Telecommunications Service Providers

CASE STUDY - A global telecommunication service provider wants to match its internal processes to current business objectives and make them flexible for accommodating future business models.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Business Consulting Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry | Telecommunications Service Providers

CASE STUDY - The company had envisioned a new network for the future, which would help realize its goal of a scalable and reliable network.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  IT Outsourcing Services | Network Design | Network Management Services | Telecommunications Industry | Telecommunications Service Providers

CASE STUDY - Infosys is helping the company, a world leader in interactive services, at all stages of the SDLC life cycle in a number of projects, from requirement specification to development to quality engineering and post-launch support.
Posted: October 19, 2005 | Published: October 1, 2005


Topics:  Application Development and Integration Services | Applications Management Services | Internet Industry | ISP | IT Outsourcing Services

WHITE PAPER - There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the...
Posted: September 19, 2005 | Published: September 1, 2005


Topics:  Help Desk Management | Help Desk Management Services | Help Desks | IT Outsourcing Services | Outsourcing | Productivity | SLA | Vendor Selection

WHITE PAPER - Outsourcing all, or even part, of your IT operations is a complex and significant undertaking.
Posted: February 17, 2005 | Published: April 30, 2004


Topics:  Contracts | IT Outsourcing Services | Outsourcing | Service Level Management