DATA SHEET - AnchorPoint TEM solutions provide a business process foundation for companies to systematically prioritize, address and assess their telecom spend - and apply the technologies and services that will yield the highest ROI.
Posted: November 6, 2008 | Published: August 28, 2008


Topics:  Business Process Management | Cost Benefit Analysis | Data Management | IP Telephony | Operational Support Systems | ROI | Telecommunications Industry

BOOK - This guide highlights the overall service management challenges facing enterprise business and identify common industry best practices for effectively managing an integrated, unified communications environment using VoIP.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  IP Telephony | LAN | Network Management | Operating Systems | VoIP | Wi-Fi

PRODUCT LITERATURE - CA eHealth NPM integrates with other CA network, database and application management solutions, agents and third-party products to provide rapid problem identification and resolution and proactive service assurance across multivendor.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  Business Processes | ERP | IP Telephony | IT Infrastructure | Network Performance | SLA

WHITE PAPER - Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.
Posted: October 24, 2008 | Published: June 1, 2008


Topics:  Collaboration | CRM | Domino | Enterprise | Instant Messaging | Inventory Management | IP Telephony | Marketing | Microsoft Exchange | Unified Messaging Systems

WEBCAST - In this webcast, expert Blair Pleasant will discuss four UC deployment models that will help companies realize UC's value proposition -- whether they're looking to do small pilot program or deeply integrate UC into business processes across the board.
Posted: September 2, 2008 | Premiered: September 25, 2008


Topics:  Internet | IP Telephony | Network Management | Telephony Services | Unified Messaging Systems

WEBCAST - In this webcast learn about the identity and presence factors of Microsoft Unified Communications and how these factors control the future of communications and how to track them.
Posted: August 14, 2008 | Premiered: July 18, 2008


Topics:  Communications Software | Internet Email Services | IP Telephony | Unified Messaging | Unified Messaging Systems

PRODUCT LITERATURE - PacketShaper is ideal for distributed, multi-site enterprises that depend on the WAN and Internet to share information and provide remote users with access to business productivity applications.
Posted: February 22, 2005 | Published: January 1, 2004


Topics:  IP Telephony | Network Analyzer Hardware | Network Appliances | Network Performance | Packet Shaping | QOS

PRODUCT LITERATURE - The MediaIP Service Control Solution substantially improves the business case for IP Telephony by offering guaranteed service quality, dynamic bandwidth control, application awareness, real-time monitoring, and end-to-end traffic engineering.
Posted: March 28, 2004 | Published: March 25, 2004


Topics:  IP Telephony | IP Videoconferences | Network Appliances | QOS