EGUIDE - Access this expert e-guide to discover strategies to improve IT help desk services with vendor support. Inside, learn to respond efficiently to increased customer demand.
Posted: May 1, 2012 | Published: May 1, 2012


Topics:  Channel Management | Customer Service | Help Desk Management | Help Desk Management Services | Help Desks

WHITE PAPER - Access this essential white paper to learn how to implement an effective dispatch strategy in your help desk. Learn about benefits like efficient ticket handling, increased credibility with your clients and more.
Posted: April 25, 2012 | Published: April 24, 2012


Topics:  Channel Management | Customer Service | Customer Service Best Practices | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks

WHITE PAPER - Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
Posted: April 25, 2012 | Published: April 24, 2012


Topics:  Channel Management | Customer Service | Customer Service Best Practices | Help Desk Management | Help Desk Management Services | Help Desks | Network Operations Centers

EGUIDE - This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.
Posted: February 17, 2012 | Published: February 17, 2012


Topics:  Data Encryption | Endpoint Security | Help Desks | Mobile Device Management | Mobile Workers | Network Monitoring | Patch Management | Smart Phones | Tablet PC

WEBCAST - Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: January 5, 2012 | Premiered: September 22, 2011


Topics:  Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | IT Management | IT Management Services | IT Managers | IT Service Centers | IT Service Management | IT Services

WHITE PAPER - Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: January 4, 2012 | Published: January 4, 2012


Topics:  Business IT Alignment | Business Processes | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | IT Service Management | IT Services

WHITE PAPER - Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
Posted: May 18, 2011 | Published: May 18, 2011


Topics:  Contact Centers | Help Desk Management | Help Desks | Scripting | Scripting Languages | Service Creation | Service Creation Tools | Text Editors

WEBCAST - Catch this FREE webcast to find out how Educational Testing Service (ETS), a private nonprofit organization devoted to educational measurement and research, is leveraging Oracle Identity Manager to meet its user administration needs.
Posted: March 9, 2011 | Premiered: April 12, 2011


Topics:  Access Control | Help Desks | Identity Management | Productivity | ROI | Security | Security Best Practices | Test Results | Testing

WHITE PAPER - This paper outlines the common CCNA-level commands that you should be familiar with when troubleshooting.
Posted: November 22, 2010 | Published: November 22, 2010


Topics:  Help Desk Management | Help Desks | Systems Management | Systems Management Services | Systems Management Software | Systems Testing | Testing | Troubleshooting

WHITE PAPER - This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
Posted: November 6, 2009 | Published: November 5, 2009


Topics:  Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | Technical Support Staff | Troubleshooting