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	IT Benefits of an Integrated Solution sponsored by FrontRange Solutions Inc WEBCAST - View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms. Posted: October 24, 2008 \| Premiered: July 1, 2008 Topics: Application Deployment \| Help Desk Management \| Help Desk Management Services \| Help Desks \| IT Infrastructure \| Patch Management \| Policy-Based Network Management \| Policy-Based Network Management Software \| Remote Control Software \| Web-Based Self-Service

	Mentor Graphics Video Testimonial sponsored by InQuira Inc VIDEOCAST - In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds. Posted: October 20, 2008 \| Premiered: October 18, 2008 Topics: Customer Service \| Customer Support Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| Productivity \| Technical Support Staff

	Learn the Secrets to Improving Help Desk Productivity and User Perception sponsored by Citrix Online WEBCAST - Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs. Posted: October 10, 2006 \| Premiered: October 18, 2006 Topics: Customer Service Best Practices \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Service Management \| ITIL \| Technical Support Staff

	The Truth About Outsourcing Help Desk sponsored by ABS Associates, Inc. WHITE PAPER - There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel... Posted: May 19, 2006 \| Published: May 1, 2006 Topics: Help Desk Management \| Help Desk Management Services \| Help Desks \| ITIL \| Technical Support Staff

	Help Desk Warning Signs: Is it Time to Consider Outsourcing? sponsored by ABS Associates, Inc. WHITE PAPER - There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the... Posted: September 19, 2005 \| Published: September 1, 2005 Topics: Help Desk Management \| Help Desk Management Services \| Help Desks \| IT Outsourcing Services \| Outsourcing \| Productivity \| SLA \| Vendor Selection

	PacketCare™: Customer Service and Support sponsored by Packeteer DATA SHEET - Packeteer offers service and support packages, allowing you to select the coverage that is appropriate for your organization. Posted: November 30, 2004 \| Published: November 1, 2004 Topics: Customer Service \| Help Desk Management Services \| Software Upgrades

	Site Management and Support: On-Demand Site Management and Support Services sponsored by Verndale Corporation PRODUCT OVERVIEW - Verndale's "outsourced Internet department" and "support on demand" services provide a highly responsive and cost-effective virtual team to augment your constrained in-house resources. Posted: July 26, 2004 \| Published: July 25, 2004 Topics: Help Desk Management Services \| IT Outsourcing Services \| Web Site Administration

	beAssisted: Cut the Cost of Your Customer Interactions by Over 30% - And Keep Them in the U.K. sponsored by beCogent Ltd PRODUCT LITERATURE - beCogent has teamed up with the industry's leading technology providers to create beAssisted - the first product to blend voice-enabled customer self-service with live agents which presents an alternative to going offshore. Posted: May 18, 2004 \| Published: May 18, 2004 Topics: Customer Interaction Services \| Help Desk Management Services

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