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	7 Tips that IT can use During the Economic Downturn sponsored by Microsoft WEBCAST - View this webcast to discover solutions from reducing server and desktop power consumption to consolidating applications on servers. Expert Mark Minasi will deliver information that SMBs can use right now to achieve enhanced IT value. Posted: November 17, 2008 \| Premiered: November 17, 2008 Topics: Backups \| Best Practices \| Cost Benefit Analysis \| Disaster Planning \| Disaster Recovery \| Economic Environment \| Energy Industries \| Enterprise Computing \| Security \| SMBs

	Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn sponsored by Avaya Inc. WHITE PAPER - Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction. Posted: November 13, 2008 \| Published: November 13, 2008 Topics: Budgeting \| Business Intelligence \| CEOs \| CFOs \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Economic Environment \| Research and Development \| Surveys

	Windows Essential Server Solutions Launch Event - SMB Solutions designed to help boost productivity and reduce cost sponsored by Microsoft VIRTUAL SEMINAR - In this virtual seminar, Microsoft CEO Steve Ballmer will launch the new Microsoft product line designed for the mid-market. Independent expert Mark Minasi will discuss how to preserve your IT infrastructure in the current economic downturn. Posted: November 10, 2008 \| Published: November 12, 2008 Topics: Application Deployment \| Economic Environment \| IT Infrastructure \| Server Software \| SMBs \| Windows \| Windows Server Software

	How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Budgeting \| Business Intelligence \| Business Process Management \| Cost Benefit Analysis \| CRM \| Customer Service \| Economic Environment \| Vendors

	10 Secret Strategies to Recession-Proof Your Business sponsored by coupa.com WHITE PAPER - When the economy is moving forward, most executives focus on growing sales. But when the economy slows down, that focus shifts. This timely white paper explains 10 Secret Strategies to Recession-Proof Your Business. Posted: September 10, 2008 \| Published: September 10, 2008 Topics: Business Continuity Planning \| Economic Environment \| Inventory Management \| Procurement \| Purchasing Best Practices \| ROI \| TCO

	Effectively Manage IT Operations and Costs during Economic Downturn sponsored by FrontRange Solutions Inc WEBCAST - Please join Forrester analyst Alex Cullen and Centennial Software as they discuss best practices for managing IT operations in a slow economy. Posted: May 15, 2008 \| Premiered: April 25, 2008 Topics: Adaptive Enterprise \| Budgeting \| Cost Benefit Analysis \| Data Center Consolidation \| Data Centers \| Economic Environment \| Enterprise Systems \| IT Asset Management \| IT Best Practices \| IT Governance \| Portfolio Management (IT Management) \| ROI \| Strategic Planning

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How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market
sponsored by Pivotal CRM, a CDC Software solution

In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.

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