CASE STUDY - Uncover why a implementing a CallCopy recording solution that is easy to use, search, update, support and maintain can offer a lower TCO than other solutions, as well as fulfilling all your call recording needs.
Posted: February 10, 2012 | Published: February 10, 2012


Topics:  Application Programming Interfaces | Audio Standards | Call Center Software | Call Centers | Communications Software | Compliance Best Practices | Customer Service | Customer Support Software | Encryption Standards | Quality Control

WHITE PAPER - Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction.
Posted: February 9, 2012 | Published: February 9, 2012


Topics:  Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software | Remote Access Software | Remote Support Services | Remote Users | Smart Phones

WHITE PAPER - Access this resource to learn why your “free” or legacy remote access and meeting tools for support could be costing you money without you knowing it.
Posted: February 9, 2012 | Published: February 9, 2012


Topics:  Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software | Help Desks | Remote Access Protocols | Remote Access Software | Remote Support Services | Remote Users | Smart Phones

WHITE PAPER - Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.
Posted: February 1, 2012 | Published: February 1, 2012


Topics:  Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software | Email | Internet | Internet Chat | Internet Consumer Services

WHITE PAPER - Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.
Posted: February 1, 2012 | Published: February 1, 2012


Topics:  CRM | Customer Retention | Customer Satisfaction | Customer Service | Customer Support Software | Help Desk Software | Help Desks | Mobile Device Management | Remote Access Software | Smart Phones | Tablet PC

WHITE PAPER - Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service.
Posted: February 1, 2012 | Published: February 1, 2012


Topics:  Collaboration | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software | Mobile Device Management | Smart Phones | Tablet PC | Telecommunications Networks | Telecommunications Service Providers

TRIAL SOFTWARE - Download your free trial of a software that tackles the issues of delivering efficient, effective IT support to employees – remote or onsite – and customers using disparate computing platforms and mobile devices.
Posted: January 27, 2012 | Premiered: January 26, 2012


Topics:  Customer Service | Customer Support Software | Help Desk Management Services | Help Desk Software | Help Desks | IT Managers | IT Service Centers | Mobile Device Management | Mobile Workers | Smart Phones

CASE STUDY - Learn about a leading on-demand remote support product that is easy to use and secure with cost-effective service delivery.
Posted: January 20, 2012 | Published: January 20, 2012


Topics:  CRM | Customer Retention | Customer Service | Customer Service Best Practices | Customer Support Software | Remote Access Software | Remote Computing | Remote Users | Security | Smart Phones

WHITE PAPER - Email deliverability could be affecting your business and reputation today. How do you make sure your company's emails are actually getting to your client's inboxes? Discover best practices for avoiding the spam box and inadvertent bounces.
Posted: January 2, 2012 | Published: December 23, 2011


Topics:  Campaign Management | Campaign Management Software | CRM | Customer Service Best Practices | Customer Support Software | Email | Email Marketing | Spam

TRIAL SOFTWARE - Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.
Posted: November 17, 2011 | Premiered: November 17, 2011


Topics:  Call Center Management | Call Center Software | Customer Satisfaction | Customer Service | Customer Support Software | Help Desk Software | Remote Support Services | Troubleshooting

WHITE PAPER - Access this brief resource to learn about an innovative support solution that can optimize your support system and increase end-user satisfaction.
Posted: October 12, 2011 | Published: October 12, 2011


Topics:  Cloud Computing | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Support Software | Email | Web Services

WHITE PAPER - To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.
Posted: October 11, 2011 | Published: October 12, 2011


Topics:  Customer Service Best Practices | Customer Support Software | Desktop Applications Management | Desktop Computer Support | Desktop Management | Downtime | IT Service Management

WHITE PAPER - The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Customer Satisfaction | Customer Service Best Practices | Customer Support Software | Help Desk Management | Help Desk Management Services | Help Desk Software | IT Best Practices | Service Level Management

JOURNAL ARTICLE - Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.
Posted: March 19, 2009 | Published: January 1, 2009


Topics:  Application Deployment | Collaboration | CRM | Customer Service | Customer Support Software | SAP (Product) | Social Computing