WHITE PAPER - This white paper highlights a customer service and operations system that streamlines your business' processes into one single view for ease of customer assistance, operations and security.
Posted: February 10, 2012 | Published: February 10, 2012


Topics:  Business Activity Monitoring | Business Process Management | Business Process Management Software | Compliance (Systems Operations) | Compliance Software | Customer Service | Secure Content Management | Security

CASE STUDY - Having a functional communications system is imperative to deliver outstanding customer service and achieve great operational efficiencies.
Posted: February 10, 2012 | Published: February 10, 2012


Topics:  Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Disaster Recovery | MPLS | SIP

CASE STUDY - Uncover why a implementing a CallCopy recording solution that is easy to use, search, update, support and maintain can offer a lower TCO than other solutions, as well as fulfilling all your call recording needs.
Posted: February 10, 2012 | Published: February 10, 2012


Topics:  Application Programming Interfaces | Audio Standards | Call Center Software | Call Centers | Communications Software | Compliance Best Practices | Customer Service | Customer Support Software | Encryption Standards | Quality Control

WHITE PAPER - Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction.
Posted: February 9, 2012 | Published: February 9, 2012


Topics:  Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software | Remote Access Software | Remote Support Services | Remote Users | Smart Phones

WHITE PAPER - Access this resource to learn why your “free” or legacy remote access and meeting tools for support could be costing you money without you knowing it.
Posted: February 9, 2012 | Published: February 9, 2012


Topics:  Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software | Help Desks | Remote Access Protocols | Remote Access Software | Remote Support Services | Remote Users | Smart Phones

EGUIDE - This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Posted: February 8, 2012 | Published: February 8, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Social Networking | Web 2.0

EGUIDE - This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
Posted: February 8, 2012 | Published: February 8, 2012


Topics:  Call Centers | Contact Center Management | Contact Center Software | CRM | CRM Best Practices | Customer Interaction Services | Customer Service | Customer Service Best Practices

EGUIDE - Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.
Posted: February 8, 2012 | Published: February 7, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service | Social Networking | Web 2.0

EBOOK - This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.
Posted: February 7, 2012 | Published: February 6, 2012


Topics:  CEOs | CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Service | Social Computing | Social Networking | Web 2.0 | Web Analytics

EBOOK - This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.
Posted: February 7, 2012 | Published: February 6, 2012


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Service | Social Computing | Social Networking | Web 2.0 | Web Analytics

WHITE PAPER - In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs.
Posted: February 6, 2012 | Published: September 30, 2010


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Loyalty Programs

EGUIDE - This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.
Posted: February 6, 2012 | Published: February 6, 2012


Topics:  CRM | Customer Loyalty | Customer Service | Social Networking | Web 2.0

EGUIDE - Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.
Posted: February 6, 2012 | Published: February 6, 2012


Topics:  Call Center Management | Contact Center Management | Contact Centers | CRM | Customer Loyalty | Customer Satisfaction | Customer Service

WHITE PAPER - If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding.
Posted: February 6, 2012 | Published: February 6, 2012


Topics:  CRM | CRM Software | Customer Satisfaction | Customer Service | Web 2.0

WHITE PAPER - Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.
Posted: February 1, 2012 | Published: February 1, 2012


Topics:  Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software | Email | Internet | Internet Chat | Internet Consumer Services