CASE STUDY - Having a functional communications system is imperative to deliver outstanding customer service and achieve great operational efficiencies.
Posted: February 10, 2012 | Published: February 10, 2012


Topics:  Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Disaster Recovery | MPLS | SIP

WHITE PAPER - Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction.
Posted: February 9, 2012 | Published: February 9, 2012


Topics:  Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software | Remote Access Software | Remote Support Services | Remote Users | Smart Phones

WHITE PAPER - Access this resource to learn why your “free” or legacy remote access and meeting tools for support could be costing you money without you knowing it.
Posted: February 9, 2012 | Published: February 9, 2012


Topics:  Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software | Help Desks | Remote Access Protocols | Remote Access Software | Remote Support Services | Remote Users | Smart Phones

EGUIDE - This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
Posted: February 8, 2012 | Published: February 8, 2012


Topics:  Call Centers | Contact Center Management | Contact Center Software | CRM | CRM Best Practices | Customer Interaction Services | Customer Service | Customer Service Best Practices

WHITE PAPER - Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.
Posted: February 1, 2012 | Published: February 1, 2012


Topics:  Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software | Email | Internet | Internet Chat | Internet Consumer Services

WHITE PAPER - Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service.
Posted: February 1, 2012 | Published: February 1, 2012


Topics:  Collaboration | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software | Mobile Device Management | Smart Phones | Tablet PC | Telecommunications Networks | Telecommunications Service Providers

EZINE - This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.
Posted: January 31, 2012 | Published: January 31, 2012


Topics:  Call Center Management | Call Centers | Contact Center Management | CRM | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry.
Posted: January 31, 2012 | Published: January 25, 2012


Topics:  Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM | CRM Best Practices | Customer Satisfaction | Customer Service | Customer Service Best Practices

VIRTUAL SEMINAR - Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere."
Posted: January 24, 2012 | Premiered: January 24, 2012


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Best Practices | CRM Software | Customer Retention | Customer Service | Customer Service Best Practices

EGUIDE - Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets.
Posted: January 24, 2012 | Published: January 24, 2012


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices

CASE STUDY - Learn about a leading on-demand remote support product that is easy to use and secure with cost-effective service delivery.
Posted: January 20, 2012 | Published: January 20, 2012


Topics:  CRM | Customer Retention | Customer Service | Customer Service Best Practices | Customer Support Software | Remote Access Software | Remote Computing | Remote Users | Security | Smart Phones

WHITE PAPER - This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.
Posted: January 20, 2012 | Published: January 18, 2012


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM | CRM Software | Customer Satisfaction | Customer Service | Customer Service Best Practices | IVR

WHITE PAPER - With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers’ terms.
Posted: January 17, 2012 | Published: January 17, 2012


Topics:  CRM | CRM Best Practices | Customer Data Integration | Customer Loyalty | Customer Satisfaction | Customer Service | Customer Service Best Practices

EGUIDE - Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives.
Posted: January 12, 2012 | Published: January 12, 2012


Topics:  CRM | CRM Best Practices | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Web 2.0

EGUIDE - Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology.
Posted: January 9, 2012 | Published: January 5, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service | Customer Service Best Practices