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	Increase Call Center Service and Efficiency: Insight into one company’s approach sponsored by NACR CASE STUDY - Having a functional communications system is imperative to deliver outstanding customer service and achieve great operational efficiencies. Posted: February 10, 2012 \| Published: February 10, 2012 Topics: Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Disaster Recovery \| MPLS \| SIP

	Top Eight Reasons to Upgrade Your Remote Support sponsored by LogMeIn, Inc. WHITE PAPER - Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction. Posted: February 9, 2012 \| Published: February 9, 2012 Topics: Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Remote Access Software \| Remote Support Services \| Remote Users \| Smart Phones

	Gartner predictions around Social CRM sponsored by Infor CRM EGUIDE - This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. Posted: February 8, 2012 \| Published: February 8, 2012 Topics: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Social Networking \| Web 2.0

	Social engagement tips from author Qualman sponsored by Infor CRM EGUIDE - Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers. Posted: February 8, 2012 \| Published: February 7, 2012 Topics: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Social Networking \| Web 2.0

	Apply the power of CRM to build customer loyalty sponsored by Infor CRM EGUIDE - This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. Posted: February 8, 2012 \| Published: February 7, 2012 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| CRM \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction

	Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers sponsored by SAP America, Inc. CASE STUDY - Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience. Posted: February 7, 2012 \| Published: July 30, 2011 Topics: Application Integration \| Brand Loyalty \| CRM \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| ERP \| Loyalty Programs \| SAP (Product)

	The Customer Loyalty Conundrum sponsored by SAP America, Inc. WHITE PAPER - In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs. Posted: February 6, 2012 \| Published: September 30, 2010 Topics: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Loyalty Programs

	The Effectiveness of Live Chat: A Research Study sponsored by LogMeIn, Inc. WHITE PAPER - Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey. Posted: February 1, 2012 \| Published: February 1, 2012 Topics: Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Email \| Internet \| Internet Chat \| Internet Consumer Services

	Best Practices for Mobile Device Support sponsored by LogMeIn, Inc. WHITE PAPER - Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter. Posted: February 1, 2012 \| Published: February 1, 2012 Topics: CRM \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Help Desk Software \| Help Desks \| Mobile Device Management \| Remote Access Software \| Smart Phones \| Tablet PC

	Protect Your Customer Base by Ensuring the Best Customer Experience sponsored by LogMeIn, Inc. WHITE PAPER - Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service. Posted: February 1, 2012 \| Published: February 1, 2012 Topics: Collaboration \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Mobile Device Management \| Smart Phones \| Tablet PC \| Telecommunications Networks \| Telecommunications Service Providers

	Service. Smarter. Thriving in the age of the empowered customer sponsored by IBM WHITE PAPER - In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. Posted: January 30, 2012 \| Published: January 30, 2012 Topics: B2B \| B2C \| CRM \| CRM Analytics \| CRM Software \| Customer Data Integration \| Customer Loyalty \| Customer Retention \| Customer Service

	Cognos Business Intelligence for Report Authors sponsored by IBM VIRTUAL SEMINAR - Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere." Posted: January 24, 2012 \| Premiered: January 24, 2012 Topics: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Best Practices \| CRM Software \| Customer Retention \| Customer Service \| Customer Service Best Practices

	Case Study: For Ceridian, it Pays to Provide High-Quality Support sponsored by LogMeIn, Inc. CASE STUDY - Learn about a remote support system that can help your company maintain mission-critical systems while going through implementations, changes, or for everyday needs. Posted: January 24, 2012 \| Published: January 24, 2012 Topics: Customer Retention \| Customer Satisfaction \| Customer Service \| Network Management \| Network Security \| Networking \| Remote Access Hardware \| Remote Access Security \| Remote Access Software \| Remote Support Services \| Security

	Case Study: Sling Media - A Better Customer Experience with Integrated Support sponsored by LogMeIn, Inc. CASE STUDY - Learn about a leading on-demand remote support product that is easy to use and secure with cost-effective service delivery. Posted: January 20, 2012 \| Published: January 20, 2012 Topics: CRM \| Customer Retention \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Remote Access Software \| Remote Computing \| Remote Users \| Security \| Smart Phones

	Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor sponsored by Infor CRM VIDEO - Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty. Posted: January 20, 2012 \| Premiered: January 20, 2012 Topics: CRM \| CRM Analytics Software \| Customer Data Integration \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Dashboards

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