CASE STUDY - Having a functional communications system is imperative to deliver outstanding customer service and achieve great operational efficiencies.
Posted: February 10, 2012 | Published: February 10, 2012


Topics:  Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Disaster Recovery | MPLS | SIP

WHITE PAPER - Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction.
Posted: February 9, 2012 | Published: February 9, 2012


Topics:  Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software | Remote Access Software | Remote Support Services | Remote Users | Smart Phones

EGUIDE - This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Posted: February 8, 2012 | Published: February 8, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Social Networking | Web 2.0

EGUIDE - Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.
Posted: February 8, 2012 | Published: February 7, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service | Social Networking | Web 2.0

EGUIDE - Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers.
Posted: February 8, 2012 | Published: February 7, 2012


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Social Networking | Web 2.0

EGUIDE - This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.
Posted: February 8, 2012 | Published: February 7, 2012


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | CRM | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction

CASE STUDY - Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience.
Posted: February 7, 2012 | Published: July 30, 2011


Topics:  Application Integration | Brand Loyalty | CRM | Customer Data Integration | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | ERP | Loyalty Programs | SAP (Product)

WHITE PAPER - In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs.
Posted: February 6, 2012 | Published: September 30, 2010


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Loyalty Programs

EGUIDE - This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.
Posted: February 6, 2012 | Published: February 6, 2012


Topics:  CRM | Customer Loyalty | Customer Service | Social Networking | Web 2.0

EGUIDE - Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.
Posted: February 6, 2012 | Published: February 6, 2012


Topics:  Call Center Management | Contact Center Management | Contact Centers | CRM | Customer Loyalty | Customer Satisfaction | Customer Service

CASE STUDY - Read this Bloomberg Businessweek case study to learn how Swiss grocer Coop leveraged its customers' attachment to their iPhones with their long commutes and time-compressed schedules to boost both loyalty and sales with an iPhone shopping app that integrates with its back-end SAP ERP and CRM systems.
Posted: February 1, 2012 | Published: December 31, 2011


Topics:  Application Integration | Customer Data Integration | Customer Loyalty | ERP | Mobile CRM | Online Shopping | SAP (Product) | Smart Phones | Systems Integration

WHITE PAPER - Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.
Posted: February 1, 2012 | Published: February 1, 2012


Topics:  Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software | Email | Internet | Internet Chat | Internet Consumer Services

WHITE PAPER - Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service.
Posted: February 1, 2012 | Published: February 1, 2012


Topics:  Collaboration | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software | Mobile Device Management | Smart Phones | Tablet PC | Telecommunications Networks | Telecommunications Service Providers

WHITE PAPER - In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.
Posted: January 30, 2012 | Published: January 30, 2012


Topics:  B2B | B2C | CRM | CRM Analytics | CRM Software | Customer Data Integration | Customer Loyalty | Customer Retention | Customer Service

EGUIDE - This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem.
Posted: January 24, 2012 | Published: January 24, 2012


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Satisfaction | Customer Service