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	Gartner predictions around Social CRM sponsored by Infor CRM EGUIDE - This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. Posted: February 8, 2012 \| Published: February 8, 2012 Topics: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Social Networking \| Web 2.0

	Use effective call centers to build customer loyalty sponsored by Infor CRM EGUIDE - This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. Posted: February 8, 2012 \| Published: February 8, 2012 Topics: Call Centers \| Contact Center Management \| Contact Center Software \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Service \| Customer Service Best Practices

	Tread carefully with social media-based customer loyalty programs sponsored by Infor CRM EGUIDE - Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0. Posted: February 8, 2012 \| Published: February 7, 2012 Topics: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Social Networking \| Web 2.0

	Gartner: Social, mobile and analytics to push CRM through 2015 sponsored by Infor CRM EGUIDE - This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years. Posted: February 8, 2012 \| Published: February 7, 2012 Topics: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Satisfaction \| Mobile CRM \| Social Networking \| Web 2.0

	Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers sponsored by SAP America, Inc. CASE STUDY - Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience. Posted: February 7, 2012 \| Published: July 30, 2011 Topics: Application Integration \| Brand Loyalty \| CRM \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| ERP \| Loyalty Programs \| SAP (Product)

	The Effectiveness of Live Chat: A Research Study sponsored by LogMeIn, Inc. WHITE PAPER - Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey. Posted: February 1, 2012 \| Published: February 1, 2012 Topics: Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Email \| Internet \| Internet Chat \| Internet Consumer Services

	Protect Your Customer Base by Ensuring the Best Customer Experience sponsored by LogMeIn, Inc. WHITE PAPER - Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service. Posted: February 1, 2012 \| Published: February 1, 2012 Topics: Collaboration \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Mobile Device Management \| Smart Phones \| Tablet PC \| Telecommunications Networks \| Telecommunications Service Providers

	How to retain customer loyalty in the competitive retail market sponsored by Infor CRM WHITE PAPER - Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. Posted: January 16, 2012 \| Published: January 16, 2012 Topics: CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| eCommerce \| Web 2.0 \| Web Content Management

	Building a Strong Customer Experience sponsored by Infor CRM EGUIDE - Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology. Posted: January 9, 2012 \| Published: January 5, 2012 Topics: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

	Unlock the Value of Social Media Data sponsored by Hewlett-Packard Limited WHITE PAPER - Read this paper now to learn how you can implement social data practices into your current customer analytics program. Posted: January 5, 2012 \| Published: January 4, 2012 Topics: Business Intelligence \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Retention \| Data Analytics \| Social Networking \| Web 2.0

	Communication & collaboration in the Enterprise 2.0 world sponsored by Huddle WHITE PAPER - This informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management. Posted: January 1, 2012 \| Published: December 29, 2011 Topics: Content Management \| Content Management Software \| Customer Interaction Services \| Enterprise Content Management \| Web 2.0 \| Web Content Management

	Gain competitive advantage by using Customer Experience Management Solutions to extend brand value sponsored by Tealeaf PODCAST - In this podcast, industry expert Rebecca Wettemann discusses how companies can balance customer experiences and brand promotion without creating conflict. Posted: December 30, 2011 \| Premiered: December 22, 2011 Topics: Business Intelligence \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Data Analytics

	How to Enhance Customer Interactions sponsored by Infor CRM WHITE PAPER - This white paper details tactics for improving your customer interaction efforts for more successful business. Posted: December 19, 2011 \| Published: December 19, 2011 Topics: CRM \| CRM Software \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Service

	Leverage WFM for exceptional customer experiences sponsored by Infor WFM Workbrain WHITE PAPER - Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. Posted: December 16, 2011 \| Published: December 16, 2011 Topics: CRM \| CRM Best Practices \| CRM Services \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Workforce Management Software

	Navigating the path to satisfying online customer experience sponsored by Tealeaf EGUIDE - Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. Posted: November 30, 2011 \| Published: November 23, 2011 Topics: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Social Networking \| Web 2.0

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