WEBCAST - Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.
Posted: October 29, 2008 | Premiered: October 29, 2008


Topics:  Business Intelligence | Communications Software | Communications Systems | Customer Interaction Services | Customer Service | IVR | Productivity | Telephony Services

WHITE PAPER - We encourage you to join Voice of the Business Partner, our evolving community that lets you voice your opinion on the topics most important to you.
Posted: October 21, 2008 | Published: October 21, 2008


Topics:  Business Development | Business Management | Business Systems | Customer Interaction Services | Customer Profiles | Customer Service | Sales

WEBCAST - In this webcast Stephen Powers and Eben Miller explains five considerations to keep in mind when choosing a web content management solution.
Posted: October 20, 2008 | Premiered: October 18, 2008


Topics:  Business Intelligence | Customer Interaction Services | Customer Satisfaction | eBusiness | eCommerce | Online Marketing | Web Content Management | Web Identities | Web Site Design

WHITE PAPER - VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  CRM | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Service | White Papers

WHITE PAPER - This whitepaper will detail seven key points that will help you quickly enhance your email-marketing program. You may also find some low hanging opportunities that you weren't aware you were missing.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Advertising | Campaign Management | Customer Interaction Services | Customer Satisfaction | Demographic Profiles | Email | Email Marketing | Interactive Multimedia Development | Marketing Literature | Web Analytics

EDITORIAL RESOURCE GUIDE - This E-book from SearchCRM.com explores best practices and strategies for using real-time information in the call center.
Posted: September 8, 2008 | Published: September 8, 2008


Topics:  Best Practices | Business Intelligence | Call Centers | Contact Centers | Customer Interaction Services | Customer Satisfaction | ERP

WHITE PAPER - This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.
Posted: September 3, 2008 | Published: September 3, 2008


Topics:  Banking Services | Banking Software | Banking Systems | Billing Services | Billing Software | Billing Systems | Cell Switching | Customer Interaction Services | Electronic Signatures | Mobile Payments | SMS

WHITE PAPER - Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology.
Posted: September 1, 2008 | Published: September 1, 2008


Topics:  Customer Interaction Services | Distribution | Inventory Management | Order Management Systems | Supply Chain Integration | Supply Chain Software | Warehouse Management | Warehouse Management Software

WHITE PAPER - This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Service | Disaster Recovery | Security | SMBs | TCO | Vendors

WHITE PAPER - This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO.
Posted: July 11, 2008 | Published: October 1, 2006


Topics:  Call Center Management | Call Center Software | Customer Data Management | Customer Interaction Services | Customer Service | Health Care Industry | Insurance Industry | Marketing

DATA SHEET - ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations.
Posted: July 11, 2008 | Published: July 1, 2008


Topics:  Call Center Management | Call Center Software | Customer Interaction Services | Customer Service | Customer Service Best Practices | Quality Control

WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Call Center Management | Call Center Software | CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Customer Service Best Practices | Ethernet Networks | Quality Control | Telephony Services | VLAN | VoIP

WHITE PAPER - Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
Posted: June 2, 2008 | Published: March 1, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Interaction Services | Customer Service | Routing | SIP | SOA | Web Services

PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: May 5, 2008 | Premiered: May 5, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM Analytics | Customer Interaction Services | Customer Satisfaction | Performance Testing | Real-time Analytical Software | Sales

CASE STUDY - Nationwide needed an IT system that could support customer care across its customer-facing channels, including call centers, branches and Internet. Read this case study and see how Nationwide maximized the value of its customer interactions.
Posted: September 4, 2007 | Published: July 1, 2006


Topics:  Banking Industry | Call Centers | CRM | Customer Data Management | Customer Interaction Services | Customer Service | Marketing | ROI