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	Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center sponsored by Calabrio, Inc. WHITE PAPER - This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget. Posted: January 31, 2012 \| Published: January 25, 2012 Topics: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| Customer Service

	Call Center Workforce Management Software Best Practices sponsored by Infor WFM Workbrain EGUIDE - The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. Posted: January 9, 2012 \| Published: January 5, 2012 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| CRM Services \| Workforce Management Software

	Case Study: la Caixa - Bank takes customer and employee support to the next level sponsored by Hewlett-Packard Limited CASE STUDY - With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. Posted: January 5, 2012 \| Published: January 5, 2012 Topics: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| Customer Service

	Transforming the Customer Experience: How Four Contact Centers Did It Successfully sponsored by inContact WHITE PAPER - If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. Posted: September 16, 2011 \| Published: September 15, 2011 Topics: Cloud Computing \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

	Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis sponsored by inContact WHITE PAPER - This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. Posted: August 8, 2011 \| Published: August 8, 2011 Topics: Call Center Management \| Call Center Software \| Capital Expenditures \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| TCO

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