WHITE PAPER - This paper examines 12 ways in which the Agile methods are valuable.
Posted: January 10, 2011 | Published: January 10, 2011


Topics:  Customer Interaction Services | Customer Satisfaction | Project Management | Project Management Software | Software Development Life-Cycles | Software Development Methodologies | Software Project Management | Software Quality Assurance

WHITE PAPER - Learn twelve criteria to help you identify and select an ERP solution that fits your business needs. Find the right ERP provider that will help you implement quickly and achieve business objectives.
Posted: February 21, 2008 | Published: January 1, 2005


Topics:  Customer Service | ERP | ERP Software | Just-In-Time | Manufacturing Execution Systems | Manufacturing Software | ROI | Software Implementation | Software Selection | Strategic Planning | Value Chain Management | Vendor Selection

WHITE PAPER - A new approach to Business Process Management (BPM) is the use of BPM and SOA together in a layering strategy. This white paper explores the BPM layered concept and offers a case study of how ABN AMRO, one of the world's largest financial institutions, has benefited from its deployment.
Posted: December 21, 2009 | Published: January 1, 2008


Topics:  Business Management | Business Models | Business Process Management | Business Process Modeling | Business Processes | Oracle (Product) | Productivity | SOA

WHITE PAPER - Read this paper to learn how to leverage location analytics to solve your sales, customer relationship management (CRM), and marketing challenges. Combining business intelligence (BI) data with cartographic tools can reveal hidden information and make sense out of the chaos of your data.
Posted: March 23, 2012 | Published: March 23, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Analytics Software | Customer Data Management | Customer Retention | Customer Service | Data Analytics | Data Collection | GIS Software

WHITE PAPER - This brief resource outlines 5 steps you can take now to successfully engage customers across channels and realize profits.
Posted: March 22, 2012 | Published: March 22, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Mobile CRM | Web 2.0

WHITE PAPER - Improve productivity and customer service with a lean approach to manufacturing. Read this white paper to learn how ERP works with lean to identify value and non-value components with your SAP system to give you a competitive edge.
Posted: April 25, 2007 | Published: April 1, 2007


Topics:  Business Intelligence | CRM | Customer Service | Distribution Centers | ERP | ERP Software | Just-In-Time | Manufacturing Industry | Manufacturing Software | Supplier Relationship Management | Supply Chains | Warehouse Management

WHITE PAPER - This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
Posted: March 13, 2012 | Published: March 13, 2012


Topics:  Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Customer Support Software | IVR | Voice Communications Software

IT BRIEFING - This research from management consultants, Xantus, shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, there is a general acceptance from CIOs of the benefits and a growing commitment to develop those benefits.
Posted: December 1, 2011 | Published: December 1, 2011


Topics:  Budgeting | Business Development | Business of Information Technology | Business Processes | CIOs | Cloud Archive | Cloud Backup | Cloud Computing | Cloud CRM | Cloud Management | Cloud Security | Cloud Storage | Cloud Storage Strategy | ROI

WHITE PAPER - Lustratus Research, a leading analyst, compares business process management (BPM) from Pegasystems, TIBCO & IBM to uncover the best approach to process improvement in terms of total cost of ownership, risk of investment, time to value, and overall value.
Posted: November 3, 2011 | Published: August 31, 2011


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | Business Process Modeling | Business Processes

EBOOK - Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.
Posted: October 19, 2011 | Published: October 17, 2011


Topics:  CRM | Customer Interaction Services | Customer Service | Social Networking | Web 2.0 | Web Content Management

VIDEO - Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: April 5, 2010 | Premiered: April 5, 2010


Topics:  Business Intelligence | CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Self-Service | Customer Service | Social Networking | Web 2.0

WHITE PAPER - This white paper addresses HR challenges and metrics solutions for improving operations.
Posted: February 2, 2012 | Published: January 27, 2012


Topics:  Business Performance Management | Business Processes | Human Resources Management | Human Resources Software | Metrics

VIDEO - This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
Posted: January 20, 2012 | Premiered: January 20, 2012


Topics:  Call Center Software | Call Centers | Contact Center Software | Contact Centers | CRM | Customer Service | IVR

WHITE PAPER - This paper explores the challenges of trying to deliver quick time-to -value for IT projects and achieve the status of ‘agile enterprise’. It illustrates how IBM® WebSphere® ILOG BRMS can facilitate the alignment of IT with business and support the implementation of an ADS to provide business value within months of project adoption.
Posted: December 12, 2010 | Published: December 12, 2010


Topics:  Application Development | Application Server Hardware | Application Server Software | Applications Management | Applications Management Software | Business Management | Business Process Management | Business Process Management Software | Business Processes | WebSphere

WHITE PAPER - Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs.
Posted: October 21, 2011 | Published: February 11, 2011


Topics:  Business Communications | Business Processes | Business Systems