EBOOK - This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.
Posted: February 7, 2012 | Published: February 6, 2012


Topics:  CEOs | CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Service | Social Computing | Social Networking | Web 2.0 | Web Analytics

EBOOK - This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.
Posted: February 7, 2012 | Published: February 6, 2012


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Service | Social Computing | Social Networking | Web 2.0 | Web Analytics

WHITE PAPER - In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs.
Posted: February 6, 2012 | Published: September 30, 2010


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Loyalty Programs

EGUIDE - This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.
Posted: February 6, 2012 | Published: February 6, 2012


Topics:  CRM | Customer Loyalty | Customer Service | Social Networking | Web 2.0

EGUIDE - Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.
Posted: February 6, 2012 | Published: February 6, 2012


Topics:  Call Center Management | Contact Center Management | Contact Centers | CRM | Customer Loyalty | Customer Satisfaction | Customer Service

WHITE PAPER - If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding.
Posted: February 6, 2012 | Published: February 6, 2012


Topics:  CRM | CRM Software | Customer Satisfaction | Customer Service | Web 2.0

WHITE PAPER - Use the survey results in this paper from the TheSocialCustomer.com to find out how organizations are utilizing social channels to engage their customers, and integrate these methods into your own customer experience strategy.
Posted: February 1, 2012 | Published: June 30, 2009


Topics:  CRM | CRM Best Practices | Customer Data Integration | Customer Interaction Services | Customer Satisfaction | SAP (Product) | Social Computing | Social Networking

CASE STUDY - Read this Bloomberg Businessweek case study to learn how Israeli auto importer Colmobil Corp. changed its entire organizational structure and business processes, and, as part of the transformation, overhauled its legacy technology infrastructure to improve its customers' experiences and create business growth.
Posted: February 1, 2012 | Published: January 31, 2011


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Satisfaction | ERP | Systems Integration

WHITE PAPER - Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.
Posted: February 1, 2012 | Published: February 1, 2012


Topics:  CRM | Customer Retention | Customer Satisfaction | Customer Service | Customer Support Software | Help Desk Software | Help Desks | Mobile Device Management | Remote Access Software | Smart Phones | Tablet PC

ESSENTIAL GUIDE - This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
Posted: January 31, 2012 | Published: October 5, 2011


Topics:  B2B | B2C | CIOs | CRM | CRM Analytics | CRM Best Practices | CRM Services | CRM Software | eCommerce | eCommerce Services | eCommerce Software | Social Networking

EZINE - This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.
Posted: January 31, 2012 | Published: January 31, 2012


Topics:  Call Center Management | Call Centers | Contact Center Management | CRM | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry.
Posted: January 31, 2012 | Published: January 25, 2012


Topics:  Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM | CRM Best Practices | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes.
Posted: January 31, 2012 | Published: January 25, 2012


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM | Customer Service

WHITE PAPER - There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: January 31, 2012 | Published: January 24, 2012


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Center Workforce Management | Contact Center Workforce Management Software | Contact Centers | CRM | CRM Software | Customer Service | Workforce Management Software

VIRTUAL SEMINAR - Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth.
Posted: January 30, 2012 | Premiered: January 30, 2012


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Satisfaction | Customer Service | Value Chain Integration | Value Chain Management | Value Chains