EGUIDE - This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.
Posted: February 8, 2012 | Published: February 7, 2012


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | CRM | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction

WHITE PAPER - This study examines the benefits of e-signature systems for sales performance optimization.
Posted: February 8, 2012 | Published: February 7, 2012


Topics:  CRM Software | Sales | Sales and Marketing Software | Sales Contact Management Software | Sales Force Automation | Sales Order Management | Sales Orders | Sales Representatives

WHITE PAPER - This paper details the results of a survey of 160 firms with annual revenues of $250M or more conducted to determine whether their customer relationship management (CRM) software is addressing the changed and changing requirements of sales reps as they develop relationships and pursue opportunities in light of ever increasing buyer expectations.
Posted: February 7, 2012 | Published: December 31, 2011


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | CRM Software | Sales and Marketing Software | Sales Information Systems | Sales Representatives

VIDEOCAST - In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM).
Posted: February 7, 2012 | Premiered: February 6, 2012


Topics:  Call Center Management | Contact Center Management | CRM | CRM Software | Workforce Management Software | Workforce Planning

WHITE PAPER - This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.
Posted: February 7, 2012 | Published: February 7, 2012


Topics:  CRM | CRM Best Practices | CRM Software | Marketing | Social Computing | Social Networking

WHITE PAPER - If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding.
Posted: February 6, 2012 | Published: February 6, 2012


Topics:  CRM | CRM Software | Customer Satisfaction | Customer Service | Web 2.0

ESSENTIAL GUIDE - This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
Posted: January 31, 2012 | Published: October 5, 2011


Topics:  B2B | B2C | CIOs | CRM | CRM Analytics | CRM Best Practices | CRM Services | CRM Software | eCommerce | eCommerce Services | eCommerce Software | Social Networking

WHITE PAPER - There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: January 31, 2012 | Published: January 24, 2012


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Center Workforce Management | Contact Center Workforce Management Software | Contact Centers | CRM | CRM Software | Customer Service | Workforce Management Software

WHITE PAPER - In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.
Posted: January 30, 2012 | Published: January 30, 2012


Topics:  B2B | B2C | CRM | CRM Analytics | CRM Software | Customer Data Integration | Customer Loyalty | Customer Retention | Customer Service

VIRTUAL SEMINAR - Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere."
Posted: January 24, 2012 | Premiered: January 24, 2012


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Best Practices | CRM Software | Customer Retention | Customer Service | Customer Service Best Practices

WHITE PAPER - Learn how one of the world's top-rated zoo uses analytics to create a more satisfying customer experience – while cutting marketing costs, increasing new visits, boosting concession revenues and much more.
Posted: January 24, 2012 | Published: January 24, 2012


Topics:  Business Intelligence | Business Intelligence Software | CRM Analytics | CRM Software | Customer Data Integration | Customer Data Management Software | Customer Profiles | Customer Service

WHITE PAPER - This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.
Posted: January 20, 2012 | Published: January 18, 2012


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM | CRM Software | Customer Satisfaction | Customer Service | Customer Service Best Practices | IVR

ANALYST REPORT - This extensive survey from Aberdeen Group examines how various sales performers are using electronic signatures.
Posted: January 20, 2012 | Published: January 18, 2012


Topics:  Contract Management | Contract Management Software | Contracts | CRM | CRM Software | Electronic Signatures | Sales | Sales Orders | Sales Representatives

WHITE PAPER - Access this brief white paper now to learn how to implement electronic signatures into your sales department for speedier closes.
Posted: January 18, 2012 | Published: January 16, 2012


Topics:  CRM | CRM Software | Electronic Signatures | Sales | Sales and Marketing Software | Sales Order Management | Sales Orders | Sales Representatives

WHITE PAPER - HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity.
Posted: January 6, 2012 | Published: January 6, 2012


Topics:  Applications Management Services | Cloud Computing | Cloud Management | CRM | CRM Services | CRM Software | Customer Loyalty