ESSENTIAL GUIDE - This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
Posted: January 31, 2012 | Published: October 5, 2011


Topics:  B2B | B2C | CIOs | CRM | CRM Analytics | CRM Best Practices | CRM Services | CRM Software | eCommerce | eCommerce Services | eCommerce Software | Social Networking

EGUIDE - The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.
Posted: January 9, 2012 | Published: January 5, 2012


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Services | Contact Center Software | Contact Center Workforce Management | Contact Center Workforce Management Software | Contact Centers | CRM | CRM Services | Workforce Management Software

WHITE PAPER - HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity.
Posted: January 6, 2012 | Published: January 6, 2012


Topics:  Applications Management Services | Cloud Computing | Cloud Management | CRM | CRM Services | CRM Software | Customer Loyalty

CASE STUDY - In this brief case study, learn how Duet Enterprise for Microsoft SharePoint and SAP Applications provides a framework to unify collaboration, productivity, and business data to enhance the user experience and improve productivity and decision making.
Posted: January 4, 2012 | Published: January 4, 2012


Topics:  Collaboration | Collaborative Applications Software | CRM | CRM Services | CRM Software | Microsoft SQL Server 2008 R2 | SAP (Product) | SharePoint

WHITE PAPER - Read this paper to learn about the ways in which online marketing systems can boost sales and drive rapid top-line growth through showcasing your entire spectrum of products and services.
Posted: December 27, 2011 | Published: December 22, 2011


Topics:  CRM | CRM Services | CRM Software | Marketing | Online Marketing | Sales | Sales and Marketing Software | Web Services

WHITE PAPER - Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention.
Posted: December 16, 2011 | Published: December 16, 2011


Topics:  CRM | CRM Best Practices | CRM Services | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Workforce Management Software

WHITE PAPER - In today's economy, no online retailer can afford to postpone investing in the online customer experience. Retailers need to take immediate steps to ensure they understand the experience of their customers who are transacting online. Read this white paper to learn the retail customer experience management best practices.
Posted: September 29, 2011 | Published: September 28, 2011


Topics:  CRM | CRM Best Practices | CRM Services | Customer Data Integration | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service Best Practices

WHITE PAPER - Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.
Posted: September 29, 2011 | Published: April 1, 2011


Topics:  CRM | CRM Best Practices | CRM Services | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Financial Services

WHITE PAPER - 24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success.
Posted: September 29, 2011 | Published: August 1, 2011


Topics:  CRM | CRM Services | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Posted: September 16, 2011 | Published: September 15, 2011


Topics:  Cloud Computing | Cloud CRM | Contact Center Management | Contact Center Services | Contact Center Software | Contact Centers | CRM | CRM Best Practices | CRM Services | CRM Software | Customer Loyalty | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM.
Posted: September 1, 2011 | Published: August 31, 2011


Topics:  CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Interaction Services | Customer Retention | Social Networking

WHITE PAPER - The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.
Posted: September 1, 2011 | Published: August 31, 2011


Topics:  Cloud Computing | Cloud CRM | CRM | CRM Best Practices | CRM Services | CRM Software | Small Businesses | SMBs

WHITE PAPER - The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.
Posted: July 12, 2011 | Published: July 12, 2011


Topics:  Business Intelligence | CRM | CRM Best Practices | CRM Services | CRM Software | Customer Service

WHITE PAPER - E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.
Posted: April 26, 2011 | Published: April 26, 2011


Topics:  CRM | CRM Best Practices | CRM Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | eCommerce | eCommerce Services

WHITE PAPER - Now that online shopping is a mainstream actitivity, the competition to win the e-commerce customer has never been fiercer. Today, the challenge is no longer getting customers to shop online but getting the existing base of online shoppers to spend more and exhibit brand loyalty. Learn how to win the battle of the brands in today's white paper.
Posted: April 25, 2011 | Published: April 25, 2011


Topics:  CRM | CRM Services | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service