PODCAST - This podcast with enterprise expert Gary Audin is designed to help service providers sell beyond connectivity.
Posted: September 23, 2008 | Premiered: September 22, 2008


Topics:  Business Intelligence | Business Management | Business Service Management | Business Systems | CIOs | Enterprise | Networking

VIDEO - Selling the CIO on business services will help telecom service providers improve their RFP responses and increase business services revenue, no matter what the size of the business. This videocast with enterprise expert Gary Audin is designed to help.
Posted: September 22, 2008 | Premiered: September 22, 2008


Topics:  Business Intelligence | CIOs | ERP | Networking | Telecom Provisioning | Telecommunications Carrier Systems

WHITE PAPER - This document is based on an Alcatel-Lucent/TechTarget webcast entitled "Selling the CIO on Business Services."
Posted: October 1, 2008 | Published: October 1, 2008


Topics:  Business Service Management | Desktop Management | ERP | Network Management | Outsourcing | Server Management | Vendors

APPLICATION NOTE - Today’s business environment requires that infrastructure technology is optimized and running seamlessly. Business has become dependent on IT as a primary service resource.
Posted: October 20, 2003 | Published: October 1, 2003


Topics:  Business Intelligence Software | IT Asset Management | ROI | Service Level Management

WHITE PAPER - Self-learning performance management software helps IT restore some predictability to server and application performance management in virtual environments.
Posted: April 21, 2008 | Published: May 1, 2007


Topics:  Application Performance Management | Application Performance Management Software | Business Service Management | Business Service Management Software | Data Centers | Enterprise | IT Infrastructure | Server Virtualization | Service Level Management | SOA | Virtualization

WHITE PAPER - Netuitive's solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.
Posted: April 21, 2008 | Published: April 1, 2008


Topics:  Application Performance Management | Application Performance Management Software | Business Processes | Business Service Management | Business Service Management Software | Enterprise | Hardware Management | Help Desk Services | Network Traffic Analysis | Service Level Management | Total Cost of Ownership

WHITE PAPER - Using an outsourced Software as a Service (SaaS) model can improve the efficiency and performance of small and medium-sized businesses (SMBs). This paper explores the benefits of SaaS, a cost-effective approach to managing your IT infrastructure.
Posted: January 29, 2007 | Published: January 1, 2007


Topics:  Application Hosting | Application Infrastructure | Application Performance Management | Application Service Providers | Business Performance Management | Business Service Management | Computer Software Industry | Infrastructure Services | ISVs | IT Outsourcing Services | SMBs | Software as a Service | Software Licensing | Vendor Selection

WHITE PAPER - ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.
Posted: April 21, 2008 | Published: April 1, 2008


Topics:  Application Portfolio Management | Applications Management Services | Business IT Alignment | Capacity Management | CMDB | Financial Management | IT Service Management | ITIL | Quality of Service | SLA

WHITE PAPER - The key to addressing the entire performance management challenge is to start with the fundamentals - the way baselines and thresholds are handled.
Posted: April 21, 2008 | Published: April 1, 2008


Topics:  Application Performance Management | Application Performance Management Software | Business Performance Management | Business Service Management Software | Enterprise | Hardware Management | IT Infrastructure | Network Traffic Analysis | Service Level Management | Strategic Planning

WEBCAST - This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
Posted: November 8, 2007 | Premiered: November 27, 2007


Topics:  Business IT Alignment | Change Management | Handheld Devices | IT Service Management | ITIL | Mobile Device Management | Mobile Workers | Service Level Management | Wireless Applications Software

WHITE PAPER - This document explains what Solid State Disk is, when you need it, why it is so popular, and the future of SSD.
Posted: October 1, 2008 | Published: September 30, 2008


Topics:  DRAM | Enterprise | Flash Memory | SAN | Semiconductors | Solid State Disks | Storage Devices | Storage Management

WHITE PAPER - Read this whitepaper to learn more about data governance, and when it is appropriate to measure data efforts with ROI or other metrics. Learn about an ROI calculator of data governance and how to test assumptions about data.
Posted: June 11, 2008 | Published: June 1, 2008


Topics:  Calculators | Data Governance | Data Quality | Metadata | Project Management | Risk Management | ROI | Test Results

WHITE PAPER - Enterprise CIOs have a variety of motivations for improving the environmental footprint of their IT operations. Read this for more.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  CIOs | Data Centers | Enterprise | Environmental Compliance | Environmental Industry | IT Infrastructure | LAN | Vendors

PRODUCT LITERATURE - CA SPECTRUM® Network Fault Manager software delivers fault and configuration management across diverse, multi-technology networks to assure the availability of critical network services that are essential for your business applications.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  Business Intelligence | Change Management | Configuration Management | Downtime | Fault Management | Network Service Providers | Troubleshooting

WEBCAST - In this session, Esper Chawah explains the fundamentals of high stakes certification programs as well as the IT certification exam process.
Posted: August 25, 2008 | Premiered: August 25, 2008


Topics:  Certification Programs | Enterprise | IT Managers | ITIL | Training and Educational Services | Training Software

BROCHURE - Netuitive Service Analyzer significantly lowers your IT operational costs, increases staff productivity up to 100% and generates continuing return on your investment long after the few hours it takes to install.
Posted: May 22, 2008 | Published: May 21, 2008


Topics:  Customer Experience | IT Infrastructure | Performance Management | Real-time Analytics

WHITE PAPER - Companies are failing at an unprecedented rate. Read this paper to learn how Kalido's Active Information Management software can help companies accommodate the kinds of information required to stave off failure.
Posted: June 4, 2008 | Published: January 1, 2007


Topics:  Benchmark Testing | Business Intelligence | Business Process Management | Data Warehouses | ERP | Information Management | Internet | Master Data Management | Reporting Software

WHITE PAPER - Productivity-enhancing technologies such as conferencing and collaboration enable people to work together via real or non-real time communication, and share or exchange information, including documents and other types of content.
Posted: June 2, 2008 | Published: January 1, 2008


Topics:  Collaboration | Manufacturing | Marketing | Productivity | Research and Development | ROI | TCO