IT BRIEFING - Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs.
Posted: January 31, 2012 | Published: September 5, 2011


Topics:  B2B | CIOs | CTOs | Intellectual Property | Research and Development | Risk Management | Social Networking | Surveys

ESSENTIAL GUIDE - This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
Posted: January 31, 2012 | Published: October 5, 2011


Topics:  B2B | B2C | CIOs | CRM | CRM Analytics | CRM Best Practices | CRM Services | CRM Software | eCommerce | eCommerce Services | eCommerce Software | Social Networking

ASSESSMENT TOOL - Take the time now and find out how your organization's sales processes to configure, price and quote complex business-to-business (B2B) offers ranks against the market leaders in the B2B services, communications, software, IT services and B2B advertising sectors.
Posted: January 30, 2012 | Published: January 30, 2012


Topics:  B2B | B2B Integration | Configuration Management | CRM | Customer Data Integration | Customer Service | Price Quotes

WHITE PAPER - This brief white paper focuses on the unique order management of B2B commerce, outlining the requirements for distributed order management as a new business requirement and sharing the experiences of Dal-Tile as they implement an end-to-end distributed order management solution from IBM.
Posted: January 30, 2012 | Published: January 30, 2012


Topics:  B2B | B2B Integration | Customer Data Integration | Customer Service | Distributed Data Management | Order Management Systems | Supply Chain Integration | Supply Chain Management

WHITE PAPER - In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.
Posted: January 30, 2012 | Published: January 30, 2012


Topics:  B2B | B2C | CRM | CRM Analytics | CRM Software | Customer Data Integration | Customer Loyalty | Customer Retention | Customer Service

WHITE PAPER - If you are looking for smarter ways to approach file sharing in your commerce environment, you are probably thinking about outsourcing or moving to the cloud. This evaluation from IBM, supported by research from Vanson-Bourne, can help by showing you critical factors to consider.
Posted: January 27, 2012 | Published: July 1, 2011


Topics:  B2B | Cloud Computing | Data Security | File Sharing Protocols | File Transfer Protocols | Outsourcing

WHITE PAPER - This paper reviews the current problems with data silos and how customer data management services can help companies create a consolidated view of their customers and ultimately increase their revenues.
Posted: December 7, 2011 | Published: December 7, 2011


Topics:  B2B | Business Intelligence | Customer Data Integration | Customer Data Management | Data Analytics | Data Management | Marketing | Sales

ANALYST BRIEF - In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).
Posted: November 17, 2011 | Published: March 31, 2011


Topics:  B2B | B2C | Cloud Computing | Cloud CRM | CRM | CRM Analytics | CRM Software | eCommerce | eCommerce Services | eCommerce Software | Manufacturing Software | Web 2.0

WHITE PAPER - Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg Businessweek Research Services, 2011)
Posted: March 23, 2011 | Published: March 23, 2011


Topics:  B2B | CRM | Mobile CRM | Retail Trade Industry | SAP (Product) | Social Networking | User Experience