EGUIDE - Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
Posted: January 9, 2012 | Published: January 6, 2012


Topics:  Asset Management Services | Help Desk Management | Help Desks | IT Service Centers | IT Service Management | IT Services | ITIL | Service Creation

WHITE PAPER - In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.
Posted: December 23, 2011 | Published: December 23, 2011


Topics:  Change Management | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | IT Service Centers | IT Service Management | IT Services | Service Level Management

WHITE PAPER - Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3).
Posted: December 21, 2011 | Published: December 21, 2011


Topics:  Asset Management Services | Change Management | Compliance Best Practices | Compliance reporting software | Configuration Management | IT Service Management | IT Services | ITIL | Service Level Management | Service Process Optimization Software

WHITE PAPER - Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner.
Posted: December 21, 2011 | Published: December 21, 2011


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | Configuration Management | Infrastructure Management | IT Service Management | IT Services | ITIL | Service Level Management

WHITE PAPER - Learn how to use automation to cut costs and optimize your service desk, software budget, and software management.
Posted: December 21, 2011 | Published: December 19, 2011


Topics:  Automatic Call Distribution Systems | Business IT Alignment | Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | Help Desk Management | Help Desk Software | Software Upgrades