WHITE PAPER - This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.
Posted: December 15, 2008 | Published: December 15, 2008


Topics:  Channel Management | CRM | Customer Data Management | Customer Interaction Services | Customer Service | Marketing

VIDEOCAST - In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
Posted: October 20, 2008 | Premiered: October 18, 2008


Topics:  Customer Service | Customer Support Software | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | Productivity | Technical Support Staff

WHITE PAPER - This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.
Posted: October 17, 2008 | Published: October 17, 2008


Topics:  Business Intelligence | Customer Satisfaction | Dashboards | Investments | Knowledge Management | Systems Management

WHITE PAPER - This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.
Posted: October 17, 2008 | Published: October 17, 2008


Topics:  Best Practices | Collaboration | Customer Satisfaction | Email | Knowledge Management | Marketing | Social Computing | Social Networking

WHITE PAPER - This e-book reveals the critical differences between knowledge management systems and content management systems, and shows why true knowledge management capabilities are so vital to compete in today's markets.
Posted: October 17, 2008 | Published: October 17, 2008


Topics:  Collaboration | Content Management | Knowledge Management | Productivity | Sales | Software

PRODUCT LITERATURE - Encourage Customer Self-Service and Reduce Costs by Intelligently Deflecting Email Service Requests from Assisted Service Channels.
Posted: May 13, 2004 | Published: May 1, 2004


Topics:  Email Management Software | Natural Language Processing Software | Search Engines | Self-Service Applications Software

DATA SHEET - The InQuira 6 integration with Siebel 7 greatly enhances employee productivity as it enables employees to search directly from within Siebel across the entire Siebel database.
Posted: May 13, 2004 | Published: January 1, 2002


Topics:  CRM Software | Middleware | Natural Language Processing Software | Search Engines

DATA SHEET - InQuira is a complete platform for automated web self-service--enabling companies to intelligently interact with their customers for both sales and service requests.
Posted: May 13, 2004 | Published: May 1, 2004


Topics:  Customer Interaction Services | Natural Language Processing Software | Search Engines | Self-Service Applications Software

BROCHURE - InQuira is the premier provider of Automated Self-Service Search Technology for Web-Based Sales and Service.
Posted: May 13, 2004 | Published: April 1, 2004


Topics:  Customer Service | Natural Language Processing Software | Search Engines | Self-Service Applications Software