Customer Service - Free Webcasts, Case Studies, Product Information and White Papers by SAP America Inc

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Customer Service sponsored by SAP America Inc


Reports on Customer Service published by SAP America Inc

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MORE GENERAL: Business Processes

MORE SPECIFIC: Customer Satisfaction | Customer Self-Service | Web-Based Self-Service


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	Optimizing the Supply Chain: Best Practices for Becoming a Best-Run Government Organization sponsored by SAP America Inc WHITE PAPER - This paper shows how best practices power this transformation; survey results and case studies demonstrate the benefits of deploying best practices and the obstacles organizations face in implementing them in the real world. Posted: May 19, 2008 \| Published: January 1, 2007 Topics: Best Practices \| Budgeting \| Customer Service \| Supply Chain Management \| Supply Chains \| Systems Integration

	Sales and Operations Planning: The Key to Continuous Demand Satisfaction sponsored by SAP America Inc WHITE PAPER - Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand. Posted: March 24, 2008 \| Published: March 1, 2007 Topics: Customer Satisfaction \| Customer Service \| Sales

	Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP America Inc WHITE PAPER - Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: February 1, 2008 \| Published: February 1, 2008 Topics: Call Centers \| Customer Service \| Customers \| Marketing \| Workforce


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