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IT Service Management sponsored by Hewlett-Packard Company


Reports on IT Service Management published by Hewlett-Packard Company

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	Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation sponsored by Hewlett-Packard Company WHITE PAPER - This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work. Posted: February 8, 2010 \| Published: February 8, 2010 Topics: Business Intelligence \| Business Process Management \| Compliance Best Practices \| Infrastructure Management \| IT Service Management \| ITIL \| Service Level Management

	Evaluating The Cost of Ownership of IT Service Management Solutions: Lessons Learned from Real-Life Implementations sponsored by Hewlett-Packard Company WHITE PAPER - This report is based on a series of in-depth interviews conducted by Dimensional Research. The goal of this study was to evaluate real-life experiences implementing the most current versions of HP Service Manager and BMC Remedy—the leading ITSM solutions— in order to understand the differences in long-term cost of ownership. Posted: February 8, 2010 \| Published: February 8, 2010 Topics: Business Intelligence \| Business Intelligence Software \| CIOs \| IT Infrastructure \| IT Service Management \| ITIL


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