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360° Care viaVisitar sponsored by Visitar, Inc.
Description:
360° Care viaVisitar is a multi-channel customer care application delivered as a service. The service includes lifecycle CRM capabilities enhanced with features to execute and manage inbound and outbound customer interactions.
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| ABShelp™ sponsored by ABS Associates, Inc.
Description:
As a sophisticated helpdesk solution, ABShelp™ allows users to communicate with support professionals through various channels -- voice, online chat, email, or fax -- and to track their issue status through resolution.
Related Collateral:
Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises (Service Listing)
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| beAssisted sponsored by beCogent Ltd
Description: beCogent has teamed up with the industry's leading technology providers
to create beAssisted - the first product to blend voice-enabled customer
self-service with live agents which presents an alternative to going
offshore.
Related Collateral:
beAssisted: Cut the Cost of Your Customer Interactions by Over 30% - And Keep Them in the U.K. (Product Literature)
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| Covisint Problem Solver sponsored by Covisint
Description: Covisint’s Problem Solver tool provides customers and suppliers with a web-based means to communicate problems and prompt proper permanent corrective action plans from one central, individually secure, hosted location. | |
| Desktop Lifecycle Services sponsored by Hewlett-Packard Company
Description:
HP Services is superbly equipped to help you make the most of your multivendor desktop technology.
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| Docteur Database Support sponsored by Moliere
Description: Moliere’s Oracle-certified database administrators have extensive experience managing highly-scaleable, highly-available, mission-critical databases. | |
| Global Service Desk sponsored by Hewlett-Packard Company
Description:
The HP Global Service Desk supports your desktop, mobile, and wireless users with a single point of contact for all IT questions and problems.
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| HP Smart Desktop Management Service sponsored by Hewlett-Packard Company
Description:
HP Smart Desktop Management Service is designed specifically to help you protect multivendor networked PCs with one integrated, affordable off-the shelf solution that is easy to buy and easy to use.
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| iET ITSM sponsored by iETSolutions
Description:
The ITIL service level management process is designed to help an organization maintain and improve operational processes and demonstrate stable or improving trends in quality of service.
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| InQuiero sponsored by Salat Bertran Ltd
Description: InQuiero Helpdesk is an advanced incident tracking system which complements both InQuiero Webcare and InQuiero Technical Support. | |
| PacketCare™ sponsored by Packeteer
Description: Our portfolio of service and support options - PacketCare - is designed to protect your investment, your applications, your time, and your users.
Related Collateral:
PacketCare™: Customer Service and Support (Data Sheet)
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| PeekPlus™ sponsored by Bytware, Inc.
Description: PeekPlus gives Help Desk personnel the power to view up to the last keystroke of another user's screen. |  |
| Resolution Suite sponsored by SupportSoft, Inc.
Description: Resolution Suite integrated, end-to-end support infrastructure allows companies like yours to automate and streamline the support services you deliver to internal and external users, including employees, business partners, suppliers, and customers. |  |
| Service Desk sponsored by Hewlett-Packard Company
Description:
HP Services delivers and manages Service Desk solutions that enable you to take advantage of the benefits of outsourcing ??? including reduced pressure on IT staff, increased flexibility, and cost savings.
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| Switch and Data TechSmart® sponsored by Switch and Data
Description: Switch and Data's TechSmart service is there anytime you cannot be. This service lets you feel secure in knowing that reliable expert assistance is available around the clock for outsourcing your technical support needs. |  |
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