When AIIM started tracking Enterprise 2.0 in March 2008, only 13% of respondents felt their organizations had any real understanding of what it was about. In the past couple of years the business world has become more aware of the different demands of customer-facing, employee-facing and public enterprise 2.0.

In this report, AIIM looks at the business drivers and adoption levels for social business, the benefits and issues being highlighted by users and what platforms and infrastructures are being used for delivery. They also take a short look at three specific applications, Enterprise Q&A, Open Innovation, and Sales and Marketing collaboration.

Read on to gain valuable insight into enterprise 2.0 and how it's being used in today's businesses.