The City of Miami's Fire Computer Aided Dispatch (CAD) system, which was state-of-the-art when it was installed more than 20 years ago, was strained by the demands of an increasing population and was no longer able to integrate smoothly with new systems and functionality.

The solution was to migrate the application to a more cost-effective and flexible platform designed to improve the speed and efficiency of City of Miami's CAD system while ensuring it is capable to meet the needs of a growing population. The modernization project benefits include 50% reduced IT operations costs, faster response times, improved uptime and disaster recovery.