HP provides HP Service Manager software and complementary HP Software-as-a-Service (SaaS) delivery options to help you implement effective, cost-efficient service desks and the IT processes that make them work. Their pragmatic approach is designed to help IT achieve three goals:

• Increase measurable IT value to the business.
• Reduce costs through service management automation.
• Lower risk through centralized and enforced processes.

This paper explains how they do it. It touches briefly on the benefits, but in many organizations, the case is already made. For IT organizations striving to step up to the role of a true IT service provider, standardized, efficient service management is a business basic. Standardization improves service levels, reduces costs, and enables IT to meet compliance objectives better.