Maintaining strong business performance and customer loyalty require continual vigilance and assessment. Establishing key metrics that focus on value-added and customer-centric performance will allow you to operate as an agile enterprise and stay close to the pulse of market changes and dynamics. Performance tools such as dashboards and reporting can help to monitor your performance and allow you to make better decisions faster. More importantly, manufacturers need to focus on innovation, quality, time to market, and event responsiveness as critical success factors when it comes to sustaining strong business performance and customer loyalty. Each has the potential to increase revenue and reduce operational costs for improved profitability, and can strengthen your customer relationships.