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ABSTRACT:
The advent and ubiquity of the Web has given companies the opportunity to forge much closer relationships with their customers. This can be a great thing, but it puts enormous pressure on IT to keep up with business demands and manage the customer experience.
In this podcast, you will learn:
- The changes in performance management and how it has impacted web-based applications in the last few years
- Business managers and the relationship with IT - what are the expectations and how to work within those boundaries
- Application performance management - past, present, vision, how to have have an impact
- Viewing both the customer experience as well as the IT infrastructure through the lens of customer transactions
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Speakers
Al Perlman
Co-founder and CEO, Microcast Communications
Al Perlman was co-founder of Interactive Enterprises, and was responsible for launching Interactive Week, the first print newspaper about the Internet. He and his partner sold Interactive Enterprises to Ziff-Davis in 1998. In 2000 he was named President of Business Media at Ziff-Davis, responsible for all of the company's business publications, including PC Magazine, eWeek, Interactive Week and others. Before leaving Ziff-Davis in 2001, he conceived the magazine CIO Insight, and spearheaded the launches of both CIO Insight and Baseline. Prior to starting Interactive Enterprises, Al was at CMP Media for 15 years, where he was responsible for launching many leading high-tech publications, including Network Computing, Computer Reseller News (CRN), VARBusiness, CommunicationsWeek, CommunicationsWeek International and Computer Systems News. He also led a highly successful turnaround of Information Week in the late 1980s. Through the years, Al's publications have won numerous awards and honors, such as receiving a Jesse H. Neal award for the first issue of VARBusiness.
Prabhjot Singh
VP, APM Technologies, CA
An eight-year veteran of CA Wily, Prabhjot Singh is Vice President of Marketing and is responsible for all marketing functions including driving the company's go-to-market strategy for its application performance management solutions. Prior to this role, he served as Senior Director of Sales Enablement and has held several sales & marketing management roles during his tenure at Wily. Before joining CA Wily, he held management positions at Citigroup's Global Technology division where he had responsibility for monitoring technologies for Citigroup's application and network infrastructure. Prabhjot holds a BS in Computer Systems Engineering from Boston University.
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